Privacy policy

Last updated: February 5, 2026

Kimdee International (Hong Kong) Co., Ltd. (doing business as “Kimdee”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address

  • Financial information, including payment card information, transaction details, payment confirmation, and other payment-related information

  • Account information, including your username, password, preferences, and settings

  • Transaction information, including the items you view, add to cart, purchase, return, exchange, or cancel, and your purchase history

  • Communications with us, including information you provide when contacting customer support

  • Device information, including your browser, IP address, device type, network connection, and other identifiers

  • Usage information, including how and when you access, browse, and interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, or otherwise provide information to us

  • Automatically through the Services, including through cookies, pixels, and similar technologies when you use our website

  • From service providers, including partners that help us process payments, fulfill orders, analyze performance, and operate the store

  • From third parties or business partners, where permitted by law

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

1. To provide, operate, and improve the Services

We use your information to process payments, fulfill orders, arrange shipping, send order updates, provide customer support, process returns or refunds, maintain your account, and improve your shopping experience.

2. For marketing and advertising

We may use your information to send you promotional emails or marketing communications, subject to applicable law. We may also use information about your use of the Services to show relevant advertisements on our website or on third-party platforms.

3. For security and fraud prevention

We use personal information to verify accounts, monitor transactions, detect and prevent fraud, protect our customers, and maintain the security of our Services.

4. To communicate with you

We may use your information to respond to inquiries, provide support, send service-related notices, and maintain our business relationship with you.

5. To comply with legal obligations

We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our policies or protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and our service providers, including providers of payment processing, fulfillment, shipping, customer support, data hosting, analytics, and website operations

  • With business and marketing partners, where necessary to provide marketing, advertising, or analytics services, subject to applicable law

  • When you direct us or consent, such as when you request delivery services or interact with social media features

  • Within our corporate group or with affiliates, where applicable

  • In connection with legal or business matters, such as compliance with law, enforcement of our rights, fraud prevention, or a merger, acquisition, restructuring, or similar transaction

Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. As a result, Shopify may collect and process personal information when you visit, use, or make a purchase through our store.

Information submitted through the Services may be transmitted to and processed by Shopify and its service providers in order to support store functionality, payment processing, analytics, fraud prevention, and related services.

To learn more about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember your preferences, analyze traffic, improve performance, and support advertising and marketing activities.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow a link to any third-party site, you should review that party’s privacy policy and terms. We are not responsible for the privacy, security, or content of third-party websites or services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete that information where required.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records as permitted by law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate personal information

  • request deletion of your personal information

  • request a copy of your personal information

  • opt out of certain marketing communications

  • object to or restrict certain processing activities, where applicable

You may also unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. Even if you opt out of promotional messages, we may still send you service-related communications, such as order confirmations or important account notices.

To exercise any applicable privacy rights, please contact us using the contact information below.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries outside your country of residence, including by Shopify and its service providers. Where required by applicable law, we will take appropriate steps to ensure that such transfers are protected by appropriate safeguards.

Complaints

If you have questions, concerns, or complaints about how we handle your personal information, please contact us using the information below. Where applicable, you may also have the right to lodge a complaint with a relevant data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us:

Kimdee International (Hong Kong) Co., Ltd.

Email: enquiry@kimdeewellness.com
Address: 29-31/F, Tower 5, The Gateway, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong