Shipping policy

1) Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing times may be slightly longer during promotions, peak seasons, or periods of high order volume.

2) Shipping Destinations

We currently ship to addresses within the United States only.

3) Shipping Methods & Estimated Delivery Time

We offer Standard Shipping within the United States.

  • Order processing time: 1–3 business days

  • Estimated transit time: 3–10 business days

  • Estimated total delivery time: 4–13 business days

Delivery times are estimates only and may vary depending on carrier operations, weather conditions, holiday periods, or other unforeseen circumstances.

4) Shipping Fees

Shipping fees are calculated at checkout based on the delivery address and order weight.

We may also offer free standard shipping on qualifying orders from time to time, as indicated on our website.

5) Order Tracking

Once your order has been shipped, a tracking number will be provided when available.
Tracking updates depend on the carrier’s system and may take time to appear.

6) Taxes

All prices shown on our website include applicable taxes where required.
Customers will not be charged additional taxes after checkout for standard U.S. orders unless otherwise stated at the time of purchase.

7) Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

8) Delivery Delays

While we work hard to ensure timely delivery, delays may occur due to factors outside our control, including carrier issues, severe weather, public holidays, or other force majeure events.

9) Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at enquiry@kimdeewellness.com within 7 days of the delivery date or expected delivery date.

If an item is damaged during shipping, we will arrange a replacement or refund promptly after review of the issue.
If a package is confirmed by the carrier as delivered to the shipping address provided at checkout, we may be unable to issue a refund for non-receipt claims.

10) Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations or legal requirements.
The latest version will always be posted on this page.

11) Contact

If you have any questions about shipping, please contact us at: 

Email: enquiry@kimdeewellness.com
Address: 29-31/F, Tower 5, The Gateway, 15 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong